The Feedback Works
Employee Experience (EX) Article Library
Your guide to listening, culture, and leadership that evolves
Explore practical insights on Employee Experience (EX), feedback culture, and leadership from Feedback Works. Built for HR, People & Culture, and curious professionals who want to listen, act, and evolve. Each piece is written to help culture shapers design workplaces where feedback is valued, trust is built, and people thrive.
Whether you're designing your first EX survey or evolving a feedback-rich culture, there's something here for you.
🧭 Foundations of EX Listening
What Is an Employee Experience (EX) Survey and Why It Matters
A simple, powerful introduction to EX surveys — and why they’re more than just another HR tool.
EX Survey vs Employee Engagement Survey: Key Differences Explained
Understanding the distinction can reshape how you listen — and what you do with what you hear.
The 7 Signs Your Organisation Needs an EX Survey Now
From rising turnover to quiet disengagement — here’s what to watch for.
Why Listening Beats Measuring: A New Philosophy for EX Surveys
True listening isn’t a checkbox. It’s a cultural shift.
🛠️ Survey Design & Communication
How to Design an Effective EX Survey: A Practical Guide
Clear steps to design surveys that earn trust and get honest answers.
The Top 10 Questions to Include in Your First EX Survey
Not all questions open doors. These 10 will.
Common Mistakes Organisations Make With EX Surveys (And How to Avoid Them)
Avoid the traps that undermine listening — and trust.
5 Essential Steps Before Launching Your Next Employee Experience (EX) Survey
Preparation is half the impact. Here's what to get right.
How to Craft an Effective Communication Plan for Your Employee Experience (EX) Survey
Great communication builds participation — and belief.
📈 Action, Impact & Trust
How to Analyse and Act on EX Survey Results for Maximum Impact
Insight without action erodes trust. Here's how to act with purpose.
What Makes an Employee Experience (EX) Survey Actionable — Not Just Interesting?
Make sure your results lead to change — not just charts.
Building Trust Through Employee Surveys: What Leaders Must Know
Surveys don’t build trust. What you do after them does.
How to Get High Response Rates in Employee Surveys
It’s not about reminders. It’s about respect.
Pulse Surveys vs Annual Surveys: Which Is Right for You?
Choose the rhythm that builds trust — not fatigue.
How Often Should You Run an Employee Experience Survey?
There’s no one-size-fits-all. Here’s how to listen at the right pace.
🌱 Culture, Leadership & Future Thinking
The Link Between Employee Surveys and Organisational Culture
Every survey teaches your people what your culture really values.
How to Build a Feedback Culture With EX Surveys
Feedback cultures don’t appear. They’re built — with trust, listening, and action.
Manager Enablement: Helping Leaders Act on EX Survey Insights
Managers are the bridge between feedback and change. Support them well.
The Future of EX Surveys: AI, Personalisation, and Continuous Listening
The future of EX isn’t about faster measurement — it’s about deeper, more human listening.
The VALUE Method™ and EX Surveys: How to Unlock the Full Power of Feedback
Vision. Architecture. Listening. Understanding. Evolution. The VALUE Method™ is your feedback compass.
“Surveys don’t transform cultures. People do — when they listen, understand, and evolve.”
Want help applying these ideas in your organisation?
Whether you're designing your first EX survey or evolving how you listen across your culture, we're here to help.
Explore the VALUE Method™, or get in touch to work together on building a culture of trust, feedback, and evolution.