Most organisations collect employee feedback.

Fewer organisations listen well.

Even fewer still evolve based on what they hear.

The VALUE Method™ was designed to change that — turning EX surveys from one-off measurements into catalysts for real cultural evolution.

Here’s how the VALUE Method™ unlocks the full power of feedback.

V — Vision: Start With Purpose

Before you survey, get crystal clear on why you’re listening.

• What experience are we trying to understand?

• What changes are we willing to make?

• How will we honour what we hear?

Without vision, surveys drift into check-the-box exercises. With vision, surveys become acts of leadership.

A — Architecture: Build Intentional Structures

Good intentions need good design.

• Design surveys that explore key moments, not just emotions.

• Ensure accessibility: short, mobile-friendly, inclusive.

• Plan the feedback loop: before, during, and after the survey.

The right architecture creates safety, clarity, and connection.

L — Listening: Gather Voices, Not Just Votes

True listening is relational, not transactional.

• Invite open-ended insights alongside scores.

• Signal psychological safety: "We want the truth, even if it's tough."

• Listen with empathy, not just efficiency.

Listening is the heartbeat of a thriving culture. Discover how new tools support continuous listening evolution.

U — Understanding: Find Patterns, Not Just Problems

Data without meaning is noise.

• Look beyond scores to stories.

• Decode the emotions underneath the experiences.

• Seek the "why" behind the "what."

Understanding transforms information into wisdom.

E — Evolution: Act Visibly and Bravely

Feedback without change kills trust.

• Share results transparently, even when messy.

• Prioritise a few meaningful actions over many shallow ones.

• Involve employees in co-creating solutions.

Evolution turns feedback into a living force for growth.

Example: The VALUE Method™ in Action

A national healthcare provider embedded the VALUE Method™ into their EX survey strategy:

• Vision: Focused listening on compassion fatigue and wellbeing.

• Architecture: Designed short, targeted surveys with high accessibility.

• Listening: Emphasised open-text storytelling.

• Understanding: Identified systemic drivers of burnout.

• Evolution: Launched leadership training, role redesigns, and new wellbeing initiatives.

Employee trust rose by 26%, and staff turnover dropped significantly within two years.

They didn’t just "do a survey." They evolved.

Why the VALUE Method™ Matters Now More Than Ever

In a world of noise, complexity, and rapid change, organisations need:

• Braver listening

• Deeper understanding

• Faster, wiser evolution

The VALUE Method™ isn’t a process you complete. It’s a mindset you live. Unlock the full human power of listening with the VALUE Method™.

Final Thought: Feedback Is a Gift. Evolution Is the Thank You.

Surveys don't transform cultures. People do — when they listen bravely, act wisely, and evolve visibly.