We’re excited to announce that Feedback Works has joined the XM.WORKS family

More here

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We unlock your people power by building great listening programmes with the world’s best technology

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Advisory

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Implementation

100+

EX listening projects per year

5+yrs

Certified Qualtrics partner

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Global

Delivery capability

We have a simple, proven approach. That works.

The XM.WORKS VALUE Method ™

We deliver our services using this simple, proven approach.

It helps organisations focus and make practical improvements to their listening activities.

It systematically builds a lasting capability to get better with feedback.

Unlock the real value in your Qualtrics EX listening programme

EX Survey Surgery

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A targeted service designed specifically to ensure your surveys deliver maximum value, clarity, and impact.

EX Listening Lab

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A practical service designed to improve your listening programme based on your specific needs.

EX Dashboard Doctor

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An expert service designed to ensure your dashboards deliver value and drive impactful actions within your organisation.

The EX Action Accelerator

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Are you ready to rapidly boost your organisation’s ability to implement impactful, feedback-driven improvements?

We are!

EX Mastery: Build your own CoE

Are you ready to build an internal centre of excellence and truly unlock the full potential of your listening programme? Our flexible, industry-leading learning paths and modules finally provide a systematic way to build a comprehensive, sustainable internal EX listening capability.

We can help upskill the full range of EX listening stakeholders:

🎓 EX programme managers

🎓 HR leaders and professionals

🎓 Organisation development specialists

🎓 Business leaders

🎓 People insight / business analysts

🎓 Qualtrics administrators

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Latest thoughts

Featured
The Four Feedback Foundations Every Organization Needs
Robert Browton
The Four Feedback Foundations Every Organization Needs
Robert Browton

Organizations that excel in employee listening build their success on four key foundations: Beliefs & Behaviors, Skills & Capabilities, Technology & Tools, and Journeys & Processes. These foundations ensure that feedback is not only collected but also acted upon in ways that drive cultural transformation and business results. This whitepaper explores each foundation in depth, offering actionable insights drawn from research and real-world examples of successful feedback cultures.

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Robert Browton
The Journey to a Mature Feedback Culture: What It Takes
Robert Browton
The Journey to a Mature Feedback Culture: What It Takes
Robert Browton

Feedback is the heartbeat of organizational growth, connecting employees, managers, leaders, and HR professionals in a shared mission to improve. Yet, many organizations struggle to move beyond sporadic listening efforts to embed feedback as a cultural cornerstone. This blog explores the five stages of feedback culture maturity—from Aspiring to Integrating—and outlines the beliefs and outcomes associated with each stage, helping organizations understand what it takes to progress.

Read More →
Robert Browton