Enabling leaders to perform by delivering an impactful employee experience

In a technology driven world, the ability to lead in a human and relatable way matters more than ever

Successful organisations elevate levels of performance by developing:

Human interactions from leaders that improve employee experience

Leaders who enable team performance by using feedback and coaching

Intelligent feedback cultures where people are able to perform at their best

Organisations that do these things well have high

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We develop intelligence by:

Helping leaders and managers build high-performing teams

Helping organisations to foster an inclusive, feedback-rich, high performing culture

Our courses and approach are grounded in people science, delivered on-line and facilitated by experts

What our clients say

Develop

in your organisation and elevate levels of employee experience and performance

Grow your leaders

Develop the behaviours that make leadership and collaboration effective at every level

Develop your teams

Build momentum, ownership, and sustainable performance in dynamic teams

Build your culture

Shape organisational culture and create a space where people feel safe to grow

Our courses

  • Content

    • Practical techniques to improve verbal and non-verbal communication

    • Structuring clear, impactful messages

    • Tips for creating effective visual presentations across different media

    • Facilitated opportunities to practise and refine presentation skills

    • Personalised feedback and coaching throughout the course

    Outcomes

    • Greater confidence when presenting and influencing

    • Improved clarity and impact in communication

    • A more polished and adaptable presentation style

    • Practical tools leaders can apply immediately in real-world situations

  • Content

    • Core principles of effective feedback

    • How personal preferences and identity influence feedback

    • A simple, best-practice framework for giving and receiving feedback

    • Techniques to respond well to feedback, even when it’s difficult

    • Opportunities to practise feedback skills in realistic scenarios

    Outcomes

    • Greater confidence in both giving and receiving feedback

    • Stronger, more open working relationships

    • Improved ability to have honest conversations without damaging trust

    • A practical toolkit leaders can use immediately at work

  • Course Content

    • What makes conversations difficult and why they are often avoided

    • A practical structure for planning and leading challenging conversations

    • Techniques to stay calm and constructive during high-stakes dialogue

    • Exploration of different conflict styles

    • Time to reflect on personal communication habits and practise new approaches

    Outcomes

    • Greater confidence in handling sensitive issues

    • Clearer, more effective communication under pressure

    • A personal strategy for managing conflict at work

    • Stronger relationships built through open, respectful dialogue

  • Course Content

    • How learning supports high-performance leadership

    • Reflection on current learning habits and challenges

    • Identifying personal strengths and the value leaders bring to others

    • Exploring future development needs and creating a growth plan

    • A practical toolkit for continuous, self-directed learning

    Outcomes

    • A clearer understanding of how to learn and grow effectively

    • Increased self-awareness and motivation to develop

    • A personal approach to learning in a changing workplace

    • Practical steps to build capability and confidence over time

  • Content

    • The role of storytelling in leadership and business communication

    • Universal story structure and storytelling building blocks

    • How to craft memorable stories for different audiences and media

    • Using personal experiences to build connection and credibility

    • Time to practise, refine, and receive feedback on storytelling techniques

    Outcomes

    • Greater confidence in using stories to influence and inspire

    • Clear understanding of how to structure effective business stories

    • A more personal and engaging communication style

    • Tools to bring clarity and impact to messages in meetings, presentations, and leadership moments

  • Content

    • Core coaching skills and how to apply them in day-to-day leadership

    • Using the GROW model and SMART goals to guide development

    • Planning and delivering effective coaching conversations

    • Understanding when to coach vs. when to direct

    • Opportunities to practise and reflect on coaching techniques

    Outcomes

    • Stronger coaching mindset and communication skills

    • Greater confidence in supporting team development

    • Practical tools to improve performance through coaching

    • Better results from everyday conversations

  • Content

    • What defines team performance and common obstacles to success

    • Five key tools for driving team clarity, connection, and accountability

    • Understanding group dynamics and psychological needs

    • Linking leadership behaviour to team outcomes

    • Simple frameworks that can be applied immediately

    Outcomes

    • A clearer understanding of what high performance looks like

    • Practical tools to improve how teams work together

    • Stronger leadership behaviours that support team success

    • Increased ability to create motivation, focus, and follow-through

  • Content

    • Practical foundations of workplace well-being and personal resilience

    • The role of purpose, flow, and psychological safety

    • Identifying and addressing thinking patterns that hinder performance

    • Building a personal well-being toolkit

    • Developing strategies to stay focused and energised at work

    Outcomes

    • Improved self-awareness and emotional regulation

    • A personalised strategy for sustaining performance and energy

    • Stronger resilience and adaptability

    • Better understanding of how well-being drives team and individual success

  • Content

    • What psychological safety is—and why it matters

    • The link between psychological safety and outcomes like trust, learning, and performance

    • How it differs from concepts like trust and openness

    • Leadership behaviours that foster or hinder psychological safety

    • Strategies to improve psychological safety, including in hybrid teams

    Outcomes

    • A clear understanding of psychological safety and its impact

    • Insight into how leadership affects team trust and openness

    • Practical steps to create safer, more inclusive team environments

    • Greater awareness of group dynamics that support performance and learning

  • Content

    • Key concepts: diversity, equity, inclusion, bias, allyship, and belonging

    • The business case for DEI and its relevance to leadership

    • Exploring personal biases and leadership behaviours

    • Identifying organisational barriers and how to address them

    • Reflecting on individual and collective responsibility for inclusion

    Outcomes

    • A clear understanding of DEI concepts and their workplace impact

    • Greater self-awareness and confidence in inclusive leadership

    • Practical steps to reduce bias and foster inclusion

    • Tools to support fairer, more inclusive team environments

How the courses work

The courses are designed for managers and leaders in different roles, levels, markets, and locations, promoting peer-to-peer learning as well as learning from the course material and activities. Underpinned by the latest theories on effective learning, the courses provide a rich, engaging and practical experience.

Our courses comprise a combination of high-quality facilitated group sessions, self-paced e-learning delivered via email, and between-session tasks. All courses are predominantly skills-based, combining easy to apply theory and frameworks. We build in clear teaching of skills and opportunities for practise.

A typical course is comprised of up to 12 participants, 9 hours facilitated on-line time over 4 sessions with 2 hours off-line bite-sized learning for session review and preparation.

Courses from £12,000 for 12 participants.

Your lead facilitators

  • Rob Browton

    FACILITATOR & TRAINER

    Rob is an experienced business psychologist specializsng in measuring and transforming workplace culture. As co-founder of Feedback Works and founder of Blue Provident, Robert brings over 20 years of expertise in employee research, organizational development, and leadership facilitation. His approach combines psychological insight with practical tools to help leaders and teams foster trust, enhance communication, and build inclusive, high-performing cultures.

  • Sam Dawson

    FACILITATOR & TRAINER

    Sam is a business psychologist, consultant and facilitator with a background as a senior leader in global organisations. He specialises in creating practical, people-focused learning experiences that build confident leadership, communication, and team effectiveness. Sam combines behavioural insight with real-world understanding to help organisations develop skills that make a lasting difference.